Before we ventured out on our roadtrip, I bought TomTom’s US/Canada and Nordic apps for the iPhone for an awful lot of money. Hey, I thought, always having a navigation system in my pocket is a pretty nifty tool for traveling around a foreign country. Gee, golly.
Off we went, got the car, fired up the TomTom app aaaaand… FAIL.
What TomTom forgot to write on their incredibly self-conglatuatory app description (‘has been very well received’, my ass) is that the app is literally only half the product, as it is on its own, incapable of keeping track of your location while driving.
Oh, for that to work properly, you need the TomTom cradle.
I would have bought the cradle in the blink of an eye actually. Except, it wasn’t available. And still isn’t by the way, with ‘Coming Soon’ having been the message on the website for about two months now.
So I bought half a product. Twice. I’m stupid that way.
So the same day we drove to a Target and bought a real TomTom unit. Worked flawlessly and practically saved our trip several times.
I mailed TomTom, asking for my money back on the iPhone apps, reasoning that they had sold me a product which fails to live up to what it promised (and promises still) to do. They told me they couldn’t give me back my money, I would have to take that up with Apple.
Of course, despite in theory having the ability to remotely turn off apps, Apple of course holds the policy of flat out no refunds on iTunes Store purchases.
So… TomTom creates an app which in itself does not do what it promises (and which is expensive, the US & Canada version currently goes for $100), but they unfortunately can’t refund my money. And Apple, renowed for their approval process, which ostensibly is supposed to shield me from bad apps, chose to approve TomTom’s app and gladly took my money despite the app not working?
What is wrong with this picture? What happened to my rights as a consumer? They product may be virtual, but my money isn’t…